The two major causes of stress for business owners are people and money. In fact, it might be fair to say that about life too ???? Marketing, marketing They say feedback is the breakfast of champions. In my experience it’s true. In fact, I believe most people want to know how they are doing. If we don’t know how we are doing then we can start to lose momentum because we don’t know if what we are doing is working or adding value. Our subconscious can start to think “what’s the point of doing this? No-one is noticing
One simple thing you can do to help your team perform at their best, is make it very clear on how they can be successful in their role.
This might sound like common sense, but it’s amazing how often we’ve had clients ask their team to write down what they believe they are accountable for and have the answers come back to raised eyebrows.
On the same point, anytime a person is unsure on how their performance will be measured (i.e. ‘Am i doing a good job?’), it can lead to a lack of clarity which can manifest in lower performance.
To take this point and magnify it, think about yourself. If you have a task in front of you and you are not clear on how you are going to do it, or what the outcome needs to look like, how often will you procrastinate on this? The same principle applies to your team and their level of clarity on what they are supposed to do or how they will be measured.
Of course this brings up the topic of how we measure performance and give feedback (or as Jack Welch would say ‘feedforward’ – another topic and one we’ll save for a later edition of Business Nutrition).
If you don’t have an objective measure of what is expected, how can you give objective feedback on performance?
Enjoy the content below and use this edition as a catalyst to check in with your team on their level of clarity. Perhaps you are doing well – and if you’re not, what a great opportunity to step it up a level ????
P.S. Be sure to check out Ricardo’s TED talk below – he gives us lots to think about.
Roles and Responsibilities Made Simple
Check out this 2:44 video where we share our approach and alternative to the traditional job description … note: roles are not about activities – they are about outcomes.
And to see an example of a SalesUp! position contract, download here
The Downsides of Traditional Job Descriptions
Here’s another perspective around focusing on outcomes vs actions. This short article shares the downsides of traditional job descriptions and talks about the upside of ‘performance profiles’.
How to Create a Performance Profile
This slightly longer article gives a good outline on how to go about creating a performance profile – a.k.a. position contract.
You can use the steps outlined in this article in conjunction with our sample above to get yourself started. Enjoy
How to Run a Company with Almost No Rules
When things go south in a performance review it is usually due to the skillset of the person giving the review.
Developing some coaching skills will greatly increase your effectiveness in helping your people grow.
Get it, read it.